Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you (the "Customer") and RABT ("we", "us", "the Provider") governing your use of the RABT platform (the "Service"). By creating an account, accessing the Service, or paying a subscription fee, you accept these Terms in full. If you do not accept them, you must not use the Service.

If you accept these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "Customer" refers to that organisation.

2. The Service

RABT is a customer relationship management platform for sales teams. We provide it on a subscription basis and may add, change or remove features over time as the product develops.

3. Your account and your responsibilities

• You are responsible for all activity that occurs under your account, including actions taken by your team members.
• You must keep your login credentials confidential and notify us promptly of any suspected unauthorised access.
• You must provide accurate account information and keep it current.
• You are responsible for the accuracy, legality and quality of all data you enter into the Service.

4. Customer data and privacy compliance

You retain all rights to the data you upload or create in the Service ("Customer Data"). We claim no ownership of it.

In respect of personal data contained in Customer Data, YOU are the data controller and we act solely as a processor on your instructions. You are solely responsible for having a lawful basis to collect and process the personal data of your own customers and contacts, for obtaining any consents required, and for honouring their rights.

You must not upload data you are not entitled to process, and you must not use the Service to send unsolicited messages in breach of any applicable communications or marketing law.

5. Subscriptions, billing and trials

• Subscriptions are billed per company, not per user, in advance, on a recurring monthly basis.
• Free trials convert to a paid subscription at the end of the trial period unless cancelled beforehand.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period; fees already paid are not refunded except where required by law.
• We may change pricing on reasonable notice. Changes apply from your next billing period.
• If payment fails, we may suspend access until the account is brought current.

6. Acceptable use

You must not:

• Use the Service for any unlawful purpose or in breach of any applicable law.
• Attempt to gain unauthorised access to the Service, other customers’ data, or our infrastructure.
• Reverse engineer, resell or white-label the Service except where we expressly permit it.
• Interfere with the operation of the Service or place an unreasonable load on it.
• Use the Service to transmit malware or to harvest data unlawfully.

7. Third-party services

The Service integrates with third parties including Meta (WhatsApp Business Cloud API), Stripe, and AI providers. Those services are operated by independent companies under their own terms. We do not control them and are not responsible for their availability, pricing, policies, actions, or for any suspension or termination of your access to them. Your use of WhatsApp messaging must comply with Meta’s own policies.

8. AI-generated content

Where the Service offers AI features, the output is generated automatically and may be inaccurate, incomplete or unsuitable. It is provided as a drafting aid only. You must review every AI-generated output before relying on it or sending it to a third party, and you remain solely responsible for anything you send. We give no warranty as to the accuracy or fitness of AI output and accept no liability for decisions taken in reliance on it.

9. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, or because of failures in networks, hosting providers or other third parties outside our control. Unless we have agreed a separate written service level agreement with you, no uptime commitment applies.

You are responsible for maintaining your own backups of Customer Data. While we take backups for our own operational resilience, you should not rely on them as your sole copy.

13. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your payment fails, or if we reasonably believe your use poses a security or legal risk. You may terminate at any time by cancelling your subscription.

On termination we will make Customer Data available for export for a reasonable period, after which it may be permanently deleted. Sections that by their nature should survive termination — including disclaimers, limitation of liability and indemnity — continue to apply.

14. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice by email or in-app. Continuing to use the Service after the change takes effect constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates shall have exclusive jurisdiction over any dispute. The parties will attempt to resolve any dispute amicably before commencing proceedings.

16. General

• If any provision is found unenforceable, the remaining provisions continue in full force.
• Our failure to enforce a right is not a waiver of that right.
• You may not assign this agreement without our written consent.
• Neither party is liable for failure to perform due to events beyond its reasonable control.
• These Terms, together with the Privacy Policy, form the entire agreement between us.

17. Contact

Questions about these Terms can be sent to support@hellorabt.com.